Cancellation Policy
Last updated: 27 October 2026
Contact us at least 12 hours before pickup for a full refund. No cancellation or processing fees deducted.
How to cancel
Email support@silicondrop.com or message us on WhatsApp with your booking reference. We will confirm cancellation and process your refund within 5–10 business days via Stripe.
Cancellation timeline
- At least 12 hours before pickup: Full refund. No cancellation or processing fees deducted.
- Less than 12 hours before pickup: No refund. The booking is non-refundable.
- No-show (driver waiting, passenger does not arrive): No refund.
Flight delays and disruptions
No extra charge for flight delays.
If your flight is cancelled or significantly delayed and you need to cancel your transfer, contact us as soon as possible. We handle each case individually and will do our best to offer a reschedule or partial refund where reasonable.
Modifications
Date and time changes requested at least 24 hours before pickup are free, subject to availability. Passenger changes are priced at the applicable fare and may increase the total. We confirm any fare difference before you accept the change. Contact us on WhatsApp or email to request a change.